Refund Policy

Please note that this return policy only applies to Ready Made furniture (i.e. not Bespoke) unless any Bespoke items are faulty or damaged.


Should you wish to cancel an order, you have 7 working days from the date you placed your order to do so by emailing us at  If your order has already been dispatched, then please refer to the Unwanted Items section below.  If in the unlikely event that your furniture is not delivered within 30 days, you are automatically entitled to claim a full refund. 


Unwanted items

We hope that you will be really pleased with your furniture, however if you decide you don't want to keep it, provided it is in a saleable condition, we will be happy to offer you a full refund. Just contact us and return your items to us within 14 days of receiving them along with your order and contact details to the following address:  


Ian Starks,

Unit 16, Reedspire,

Pride Parkway,

Enterprise Park,



NG34 8GL


Your original payment method will be credited within 14 days of us receiving your unwanted items. Please note that you will need to cover the cost of sending the items back to us.  We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Damaged items

If any of your items are damaged, please contact us within 14 days of your order being delivered and we will send you a return label to allow you to send your goods back to us at no cost to you. 

If you have any queries about our returns policy, please contact us at 


Bespoke Handmade Furniture, Ian Starks
Tel: 01529 309205    Mobile: 07831 546328
 © 2017  Ian Starks
Web development by Rebecca Kirk
Photography by Andy Douglas Photography